Signing up, overcharged, deposits, top-ups, refunds
- Can I use multiple Onzos on one account?
- Do I need a smartphone to use Onzo?
- Is there an age requirement to use Onzo?
- How do I get a refund of my $9.90 deposit?
- Why do I need to pay the deposit and top up?
- What happens if my trip cost exceeds my account balance?
- I am unable to pay the deposit or balance.
- Can I refund my account balance?
- I've locked my Onzo but it keeps charging me.
- I've forgotten to lock my bike and now my account is in negative balance. What can I do?
- I didn't receive an SMS verification code.
- I've been overcharged for a journey.
- I have topped up my balance but the app still tells me to top up.
- Do I need a promo code to sign up?