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Signing up, overcharged, deposits, top-ups, refunds

  • Can I use multiple Onzos on one account?
  • Do I need a smartphone to use Onzo?
  • Is there an age requirement to use Onzo?
  • How do I get a refund of my $9.90 deposit?
  • Why do I need to pay the deposit and top up?
  • What happens if my trip cost exceeds my account balance?
  • I didn't receive an SMS verification code.
  • Can I refund my account balance?
  • I am unable to pay the deposit or balance.
  • I've locked my Onzo but it keeps charging me.
  • I've forgotten to lock my bike and now my account is in negative balance. What can I do?
  • Do I need a promo code to sign up?
  • I've been overcharged for a journey.
  • I have topped up my balance but the app still tells me to top up.

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