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Can I refund my account balance?

Your account balance can be refunded if you have had problems using a bike or eScooter, or if there has been a fault on our end. We do not offer refunds for accidental top-ups or for changing your mind on using our services. Please note that refund requests for account balances below $5.00 will be rejected.

If you need a refund of your account balance, fill out this form, including the last four digits of your card number that is associated with your Onzo account and the amount you would like refunded.
Your $9.90 deposit can be refunded automatically through the "Account" tab on the app. Please note however that once refunded you cannot use Onzo services anymore.