Can I refund my account balance?
Your account balance can be refunded if you have had problems using a bike/scooter, or if there has been a fault on our end. We do not offer refunds for accidental top-ups or for changing your mind on using our services.
If you need a refund of your account balance, fill out this form, including the last four digits of your card number and the amount you would like refunded.
Your $9.90 deposit can be refunded automatically through the "Account" tab on the app.